CREATIVE CRAFT STUDIO CANCELLATION POLICY
• 24 hours’ notice is required for any cancellation or rescheduling of appointments.
• Appointments 2 hours or more in duration that are cancelled or rescheduled within the 24-hour window will incur a 30% fee.
• Appointments under 2 hours in duration that are cancelled or rescheduled within the 24-hour window will incur a 50% fee.
• Fees must be settled before any future appointments can be rebooked.
• If you choose to downgrade or change your service within 24 hours of your appointment, you will still be charged for the originally booked service.
• Upgrades are always welcome, and we’ll do our best to accommodate them on the day.
• We’re happy to let you move your appointment time earlier or later on the same day, where possible.
• We no longer take deposits, and we’ve also reduced the cancellation window from 48 hours to 24 hours, offering more flexibility.
Frequently Asked Questions
1. Why was the policy updated again?
We received valuable feedback from loyal clients and recognised the need to support our team while still being fair and transparent with you.
2. What if I have an emergency?
We understand that unexpected things happen. However, to keep things fair and consistent for everyone, we don’t make exceptions — it’s one rule for all. We can’t judge whose reason is more valid or urgent, and we believe this approach is the most respectful to all of our clients and our team.
3. How can I cancel or reschedule?
Please call the salon directly to cancel or reschedule. If we’re unable to answer, you can leave a voicemail — our answer machine runs 24/7, and we will record the time your message was left.
We do not accept cancellations or changes via social media, SMS, or email as these platforms are not monitored consistently for appointment changes.
4. What if I want to change the service I booked?
If it's within 24 hours, we’ll need to charge for the originally booked service. However, if you’d like to upgrade and we’re able to accommodate it on the day, we’re happy to do so.
5. Why don’t you take deposits anymore?
We’ve simplified our booking process to make things easier for everyone. By clearly outlining our policy and standing by it, we can maintain mutual trust without requiring deposits in advance.
